Moving to a nice neighborhood in Seattle seems like it would come with no flaws. A couple learned that wasn’t the case when they discovered a hiccup in accessing the web that they weren’t expecting.
Zachary Cohn and his wife, Lauryl Zenobi, bought a house in the Northgate neighborhood of Seattle, Washington. They didn’t expect to have any trouble getting home Internet service but were in for a rude awakening after closing on their house in July 2019.
“All six neighbors I share a property line with are wired for Comcast, but our house never was,” Cohn said.
Comcast’s predecessor had wired up the neighborhood with cables and high-speed broadband to the six properties mentioned yet failed to extend a line to the house purchased by the couple. Distraught by the situation, Cohn spent months trying to get an answer from Comcast on how they could get the Internet to their home.
Eventually, Cohn had to reach out to his City Councillor’s office, who did get an answer from the company. Comcast responded that they would need to install 181 feet of underground cable to connect the house, with the couple asked to fork out $27,000 for the installaton.
“I was just flabbergasted that a house like this, in an area like this, could possibly have never been wired for Internet,” Cohn said. The home is located in the middle of Seattle, which has become known as a booming spot for tech startups. Cohn said the lack of Internet would be “more understandable if I was two miles from my nearest neighbor.”
The home was built in 1964 and is in the same neighborhood as the new practice facility for the Seattle Kraken. It’s also about 10 miles from both T-Mobile Park, where the Seattle Mariners play, and Lumen Field, the Seattle Seahawks stadium.
Limited options for Internet are available since T-Mobile doesn’t offer its new home Internet service at the house and CenturyLink offers Internet service at Cohn’s address with download speeds of up to 3Mbps and upload speeds up to 500kbps. Cable and fiber Internet are just not available at the house.
The pair have been relying on 4G from their phones ever since the discovery.