Evri, a delivery company, has been dealing with several complaints regarding orders being lost, stolen and not arriving on time. A frustrated customer spun a far-fetched story to get to the bottom of her distress. Sania Shah, a 27-year-old small business owner who sells custom clothes, lied that an Evri driver had set her house on fire to urge a response after she was left unanswered for a month.
Shah initially reached out to the company after two customers requested refunds for items that hadn’t been delivered. The unsuccessful delivery left her with a $250 loss. She emailed Evri every day for a month to track down the missing parcels but never heard anything back.
She tried an alternative method by reaching out via live chat. Shah was determined to get a solution to her pressing problem and the lagging response time made her tell the live chat that a courier had set her home on fire. As proof of the incident, she attached a stock photo to sell her story.
Shah got a response from the company’s head office and she did acknowledge her lie, claiming that it was a desperate measure to speak to a real person rather than a robot.
The staff member issued a refund to make up for the losses. An Evri spokesperson said: “We are sorry to hear about Sania’s experience. As Sania had arranged delivery via a third-party logistics agency we are limited in the information we can access and have previously advised her to be in contact directly with her contracted logistics partner.”
Shah said: “She said she understood that a courier had set my house on fire and I said they hadn’t but this is the extent I’d had to go to to get hold of someone. Then I asked her now that I had her on the phone if she could help me and she did. She probably knew I’d done a lot to get her to help me.”
Sania explained her situation: ‘I’m just a small business. I’m not trying to encourage lying and giving Evri stress, but this is the extent people have to go to to get in touch and money doesn’t grow on trees.”
Sania said she will be using Royal Mail moving forward.
Source: https://www.tiktok.com/@stitchedupp_/video/7156324316592819462