Heading from Taco Bell manager to jail cell isn’t the path most people want to take. Complaining about an order can lead people to do all sorts of crazy things. Instead of using customer service to resolve the problem, a manager at a Taco Bell in Dallas allegedly poured boiling water over two customers after they complained about their food.
Brittany Davis and a minor identified as C.T., claim that Taco Bell did not properly train its employees, which led to this incident. Taco Bell and its employees displayed gross negligence and hiring negligence. The pair are seeking more than $1 million in damages.
The incident occurred after Davis and C.T. went through the Taco Bell drive-thru and received their $31 order wrong, not once, not twice but three times. Instead of holding up the drive-thru line even more, the two went inside to resolve the order.
They claim that they were locked inside the restaurant by employees. After a ten-minute conversation, the pair were attacked. As Davis was speaking to the woman behind the cash register, a different employee in the kitchen grabbed a pitcher to fill with water. In the video released with the lawsuit, steam is clearly rising from the pitcher as it’s then thrown toward Davis and C.T.
“Instead of simply correcting the order, a Taco Bell employee threatened to fight C.T., a minor, and the Taco Bell store manager violently and without warning poured a bucket of boiling water over C.T.’s and Brittany’s heads, shoulders, breasts and legs, causing excruciating second- and third-degree burns on their bodies,” the lawsuit states.
As for Taco Bell’s statement on the matter, they claim to take the “safety and the wellbeing of team members and customers seriously.” They were also in contact with the franchise owner and operator of the location but it could not comment on any specifics about the lawsuit.
Source: https://drive.google.com/file/d/1w7b93WjEbS61geg-Ot6KRRiHmIeOgs7F/view